Human Resources Management
What does Human Resource Management support involve for our childcare service?
We provide end-to-end HR support tailored to the unique needs of early childhood education settings. From face to face consultation and onboarding to performance management, compliance, and offboarding, we help you manage your people with confidence, clarity, and legal compliance.
Who delivers the HR support?
You’ll be supported by a dedicated experienced Human Resources Manager who brings specialist experience in the childcare sector. Acting as your outsourced HR partner, they work alongside your leadership team & Operations Business Partner to provide hands-on advice, tailored documentation, and people & culture strategy support.
What areas of HR do you cover?
Our HR support spans the full employee lifecycle, including:
Role design, job descriptions, and organisational structure
End to end Recruitment
Assist with new starter hiring and onboarding documentation
Review Employment contracts and casual-to-permanent conversions
Performance and conduct management
Parental, annual, personal, and long service leave management working alongside payroll
Resignation and offboarding processes
Terminations, probation reviews, and compliance support
IR/ER Workplace relations advice aligned with Fair Work
Payroll and Award interpretation assistance
Are you compliant with current legislation?
Yes. Our HR team operates in alignment with the most up-to-date Australian employment legislation, including:
Children’s Services Award 2010
Fair Work Act 2009
National Employment Standards (NES)
Work Health and Safety (WHS) legislation
National Quality Framework (NQF)
We stay across regulatory changes to ensure your processes, decisions, and systems remain compliant and auditable.
What about recruitment—do you help with that too?
Yes—through our preferred recruitment partner who specialises in the early childhood education sector. We refer your staffing needs to them and coordinate the process to support efficient, high-quality workforce placement—particularly for frontline roles like educators, assistants, and room leaders.
This approach allows you to access screened, qualified candidates quickly, while ensuring alignment with your centre’s standards and operational needs.
Do you support performance and conduct management?
Absolutely. We guide your leadership team through sensitive matters including underperformance, conflict, and disciplinary action. We provide compliant templates and mentoring for managing difficult conversations, issuing warnings, implementing performance improvement plans, and—when needed—executing lawful termination processes.
Can you support offboarding and resignations?
Yes. We assist in preparing resignation acceptance letters, coordinating formal offboarding, and ensuring relevant HR and payroll systems are deactivated appropriately. All documentation is stored in line with best practices for compliance and recordkeeping.
How do you ensure we meet Award obligations and entitlements?
We regularly review your employment practices against the Children’s Services Award and NES. If you’re unsure about entitlements like overtime, penalty rates, breaks, or minimum hours, we provide clarity and can liaise with your payroll provider to ensure all payments are correct and compliant.
What outcomes can we expect from working with you?
By partnering with us for HR support, your service can expect:
Reduced non-compliance risks and avoidable disputes
Stronger recruitment pipelines for casual and permanent needs
Improved staff retention and workplace culture
Confident, consistent people management by Centre Directors
Time savings for leadership, enabling focus on children and operations
Recruitment Support
1. What types of childcare roles do you recruit for?
We recruit across a broad spectrum of roles within the early childhood education and care (ECEC) sector. This includes early childhood educators, diploma-qualified staff, certificate III educators, room leaders, centre directors, family day care educators and support staff such as cooks and administrative assistants. All placements align with the qualifications and position classifications outlined in the Children’s Services Award.
2. Are your candidates qualified and compliant with sector regulations?
Yes. Every candidate we put forward is carefully vetted to ensure they meet national requirements. This includes verified qualifications (Certificate III, Diploma or Bachelor of Early Childhood Education), a current Working With Children Check (WWCC), up-to-date first aid (HLTAID012 or equivalent), anaphylaxis and asthma training, and a clear National Police Check. We also ensure that all placements comply with staffing ratios, qualification requirements under the National Quality Framework (NQF), and any applicable provisions under the Children’s Services Award and Fair Work Act.
3. How long does it take to fill a position?
The recruitment timeline depends on the urgency and complexity of the role. Temporary or casual placements can often be filled within 24- 72 hours, while permanent roles may take one to four weeks. We work efficiently while ensuring all placements meet the standards required under NES and Award conditions, and that the educator is the right fit for your centre culture.
4. Do you offer temporary and permanent recruitment options?
We provide permanent staffing solutions. All casual placements will be referred to our preferred workforce recruitment provider
5. What happens if a placement doesn’t work out?
We offer a replacement guarantee on permanent placements. If a candidate leaves or is deemed unsuitable within the agreed probationary or guarantee period, we will source a replacement at no additional charge. We also ensure that all placements are aligned with minimum notice periods and termination requirements under the Fair Work Act.
6. Can we interview candidates before offering them a role?
Absolutely. We encourage our clients to interview shortlisted candidates and, where appropriate, arrange trial shifts (within legal limits and Award compliance). We provide full candidate profiles—including references and compliance documentation—before interviews to help you make an informed decision.
7. Do you charge a recruitment fee?
Yes, our recruitment service involves a transparent fee structure based on the nature of permanent placement. All fees will be clearly outlined in our service agreement, with no hidden charges. We comply with labour hire licensing requirements where applicable and operate ethically in line with Fair Work principles.
8. How are your services different from general recruitment agencies?
We specialise solely in early childhood and childcare recruitment. This means we are deeply familiar with the requirements of the National Quality Standard (NQS), Education and Care Services National Law, and relevant Awards. We provide tailored, sector-specific advice to help you remain compliant with educator ratios, qualifications, and staff entitlements under Australian employment law.
9. Do you assist with onboarding, induction, and Award compliance?
Yes, we support onboarding by supplying essential documentation including contracts & Award classifications. For permanent placements, we ensure the employment terms comply with NES, the Children’s Services Award, and Fair Work guidelines. We also offer guidance on induction processes and can connect you with registered training organisations (RTOs) for ongoing professional development needs.
10. How do we start working with your agency?
You can get started by contacting us via phone, email, or our website. We’ll arrange a consultation to understand your staffing needs and operational context. From there, we’ll provide a tailored recruitment plan and begin sourcing suitable, compliant candidates to support the delivery of quality early childhood education in your service.